Pargo frequently asked questions

Delivery can take up to three business days from the day that Pargo collects your parcel. Add an additional two days for delivery to outlying areas.

A Pargo Point is a convenient collection location where you can pick up your parcels. These are located in popular stores and locations across Saudi Arabia, making it easy for you to collect your packages at a time that suits you.

You can track your parcel using the tracking code provided by the retailer. Simply enter your tracking code on our track page to see the real-time status of your delivery.

Parcels are typically held at Pargo Points for 5-7 business days. You will receive notifications about your parcel status and collection deadline. If you need more time, please contact our support team.

You will need to present a valid government-issued ID (such as a national ID or passport) and your tracking code or order confirmation when collecting your parcel from a Pargo Point.

Yes, someone else can collect your parcel on your behalf. They will need to present their own valid ID, your tracking code or order confirmation, and may be required to provide authorization from you.

Our support team is available Saturday - Thursday 10 AM to 9 PM. Pargo Point collection hours may vary by location, so please check with the specific Pargo Point for their operating hours.

If your parcel arrives damaged or is lost, please contact our support team immediately at support.sa@pargo.com or call +966 54 607 4722. We will investigate the issue and work with you to resolve it as quickly as possible.

Yes, Pargo delivers to locations across Saudi Arabia. Standard delivery takes up to 3 business days, with an additional 2 days for outlying areas. You can check if we deliver to your area by entering your address during checkout with our partner retailers.